Ordering Info & Terms

We accept Visa, MasterCard, Discover and American Express

To place an Order:

By Phone: call toll-free (888) 265-4944
Use our 24-hour fax: (813) 932-9399

Business Hours:

8:00 am - 5:00 pm (EST) Monday - Friday.

Terms:

Net 30 days (for non-credit card orders).

Freight:

F.O.B. Origin
Freight is prepaid and charged.

Prices and Specifications:

Prices and specifications are subject to change without notice.

Quantity Discounts:

Quoted upon request.

Delivery:

Most items shipped within 24 hours of receipt of order.

Inside Delivery:

Size and weight of item ordered determines need. If you request inside delivery please contact customer service for special shipping requirements before placing order.

Exchanges and Returns:

All are subject to prior approval. Materials returned without approval will be refused.

If you need to return an item, contact us to obtain an RMA number. Shipping will not be reimbursed and any shipping charges to return an item are the customer's responsibility (in the event an item is defective or arrives damaged the customer will not be responsible for shipping; see our warranty section for more information on this type of return).

No returns will be accepted for any reason after 60 days from the date of invoice.

Upon return of the goods in resalable condition, a merchandise credit will be applied to the account for use toward future orders.

Returns will be subject to restocking fees. The fee amount is based upon individual manufacturers' requirements and we have no control over it. Whenever possible these fees will be waived for the future purchase of replacement items. Requesting a cash refund of credit memos will result in the deduction of a mandatory restocking fee, NO CASH REFUNDS WILL BE GIVEN AFTER 30 DAYS FROM THE DATE OF INVOICE.

Some products cannot be returned (unless defective); these include but are not limited to:

  • Products not in completely resalable condition
  • Most lead aprons and thyroid collars
  • Markers
  • Products with an expired shelf life or an expiration date too short for resale
  • Discontinued products
  • Equipment that has been used or is without the original packaging, labeling and operating manuals.
  • Any custom made product (i.e. embroidered aprons, custom positioning aids, etc)

Warranty/Damages in Shipment:

Any claim for damage to, or loss of merchandise for any claim of damage to, or loss of merchandise, please call customer service. (888) 265-4944.

We will assist in any way possible but Franklin’s responsibility ceases once carrier accepts shipment. Retain all cartons and packing materials for inspection by carrier.

Warranties are between you, the purchaser, and the manufacturer of the products you purchase. Franklin will do everything we can to assist you in any and all warranteed claims including repair/replacement. But the warrantee of the items are determined by the manufacturer, not by Franklin Business Systems, Inc.

Taxes:

Florida State Sales tax will be charged if pertinent/applicable.

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